Our Business Hosting Terms

Always read the small print...

Our Products and Services

We will provide you with the products and / or services detailed in our project schedules.

Application of Terms

We are very happy with these terms and they represent the only basis on which we do business. By engaging us you agree to this and also agree that any terms you have won't apply. These terms will apply for as long as you continue to engage us as your web hosts. You can terminate our appointment at any time on giving us no less than three months written notice.

Fees

Our fees for hosting are detailed in the fees schedule and they are payable when we first provide hosting services to you and on each anniversary of that date.

If you cancel the agreement between us part way through a year please don't ask for any money back as we are afraid we don't give refunds.

Our fees are likely to increase each year to reflect inflation and increases in overheads etc. We will give you notice of any increase in good time and if you do not cancel our agreement within 7 days of notification of an increase we will assume that you are happy with it.

If you do not pay our fees on time then we are sorry to say we will have to charge you interest which will be charged at a rate of 4% above the base lending rate of Barclays Bank plc.

Service Availability

We pride ourselves on providing a professional and reliable service but we can’t guarantee that your site will be available to you at all times. If something outside of our control means that your service is interrupted we will do everything we reasonably can to make sure your service is up and running as soon as possible but we can’t be held responsible for any costs or losses which you suffer as a result of these problems.

Our Liability

Unfortunately the internet is not a fully secure medium and we cannot be responsible for the privacy of any information sent to or from the site or the security of the site itself.

Whatever may go wrong with your site we don't accept any liability for any consequential or special losses you may suffer and, in any event, we limit our liability to you in all circumstances (other than if we physically injure you or we have been fraudulent) to the level of the costs you have paid to us for hosting up to the date that the problem occurs.

Data

We are very good at backing up, storing and restoring data but, if you are not paying us to do it, please make sure you are doing it yourself as, without payment, we will not be responsible for it and we would hate it if you lost anything important.

Moving Your Site

We are hopeful that you will never want to leave us but if you ever do we will do our best to co-operate with a new host for your site. That said please note that we are unlikely to be co-operative unless you have paid any money you owe us and we will not transfer any element of the site that contains proprietary software such as our content management system which we need to retain and nor will we transfer layered files created as part of the process of producing the site.

Governing Law

Wherever you are and wherever we are when we provide services to you these will always be governed by the laws of England and, in the unlikely event that there is a dispute between us, this dispute will be heard by the courts of England. As you know we are an English company and this makes everything a lot simpler for us.